Eighty-five percent of firings, resignations, or missed opportunities, has less to do with technical skills and more to do with a lack of interpersonal communication skills. Vincent Phipps, founder and CEO of Communication VIP, will give you the keys to unlock the skills you need to work well with others. Learn practical and effective approaches to handle challenging situations. Being angry makes you human. Being prepared makes you professional. March 10, 2014 Time: 11:00 AM - 1:00 PM OR 6:00 PM - 8:00 PM. Location: Business Development Center, 100 Cherokee Blvd. Phone: 423-485-3465. Register now by emailing Classes.CommunicationVIP.com.